FAQs
Ordering & Payment
Browse our shop, add what you love to your cart, and check out. You'll need your name, full delivery address, and a phone number. You'll get an order confirmation by message right after.
We're Cash on Delivery (COD) first — pay when your order reaches your hands, anywhere in Bangladesh. We also accept bKash, Nagad, and card/mobile payments online. Pick whatever's easiest for you at checkout.
For most orders, no — COD means you pay on delivery. Some pre-order or high-value items may need partial advance payment, and we'll always tell you clearly before you confirm.
We're a registered Bangladeshi business with a physical store at Bashundhara City Shopping Complex in Dhaka, plus active Facebook, Instagram, TikTok, and YouTube channels. You can visit us in person, message us anytime, and pay only when your order arrives with COD.
Yes — contact us as soon as possible after ordering. If it hasn't shipped yet, we'll change or cancel it free of charge. Once it's with the courier, you can still refuse COD delivery.
Shipping & Delivery
Across all of Bangladesh — all 64 districts. We ship through our trusted courier partners, Pathao and Steadfast.
Inside Dhaka: same-day or next-day. Outside Dhaka: 2–4 working days. You'll get tracking details once your order is dispatched.
Standard delivery charges apply based on your location. Orders over ৳5,000 ship free, anywhere in Bangladesh.
Once dispatched, we'll share your courier tracking info by message. You can also reach out on WhatsApp anytime and we'll check the status for you.
First, check the confirmation message we sent with your expected delivery window. If it's past that and you haven't heard from the courier, message us right away — we'll track it down and sort it out the same day.
Products & Stock
Our lineup is curated for anime and pop-culture fans. Some items are explicitly anime-branded; others are quality everyday gadgets — earbuds, smartwatches, speakers, power banks, cables — chosen to fit a fan's aesthetic and budget. Our own Marshmallow-branded anime line is in active development.
Product pages show real-time stock. If an item is sold out, use the "Notify Me" option and we'll message you the moment it's back.
Yes. We take authenticity seriously, especially on premium categories like cameras, memory cards, and cables, where counterfeits are common in the market. We source carefully and stand behind everything we sell.
Yes — you can find us at Bashundhara City Shopping Complex in Dhaka. Come browse in person, or shop online and we'll deliver to your door nationwide.
Returns, Refunds & Warranty
We offer a 7-day return policy on unused items in their original packaging. If something isn't right, message us within 7 days of delivery and we'll guide you through it.
Defective items are replaced at no cost. Just contact us with your order details and a photo or video of the issue, and we'll arrange a replacement right away.
Once your return is received and approved, we'll process your refund through your original payment method or your preferred mobile wallet (bKash/Nagad). We'll keep you updated at every step.
Warranty depends on the product and brand. Where a warranty applies, it's noted on the product page. Keep your order confirmation as proof of purchase for any warranty claim.
That's on us — message us within 7 days with your order number and a photo. We'll arrange a pickup and send the correct item as fast as possible, at no extra cost to you.